refund-policy Southwest Airlines Refund Policy
2023-10-13   Airlines Ticket Agent

Southwest Airlines Refund Policy

 Southwest Airlines Refund Policy

Southwest Airlines is the world's largest low-cost carrier, with headquarters in Dallas, Texas. Its headquarters are in Dallas, Texas, and it serves 121 cities in the United States and ten other countries with scheduled flights. Regarding passengers flown, it is currently the third-largest airline in North America. If you have booked a Southwest Airlines flight and wish to cancel it but are still determining if you will receive a refund, please read Southwest Airlines Refund Policy before canceling your flight. Please read the points below for more information:

  1. Fares are classified into two types: refundable and reusable. 
  2. Although nonrefundable tickets cannot be refunded, passengers can collect travel credits for future use. 
  3. However, these travel credits cannot be redeemed through a refund request. They will remain as credits and will only expire when their validity period expires. 
  4. Because Business Select and Anytime are refundable fares, they are eligible for a full return to the original payment method. 

If you have any questions about Southwest Airlines Refund Policy, don't hesitate to get in touch with customer care at 1-800-I-FLY-SWA (1-800-435-9792) /+1-888-660-0563 and they will try their best to assist you and give you with the finest answers. 

Southwest Airlines Non Refundable plane ticket 

Nonrefundable airline tickets are a cost option offered by Southwest Airlines. A nonrefundable ticket implies that, even if you decide not to use it, you won't be able to get a return for the base fee. There are some variable factors to think about, though. Southwest enables customers who cancel non refundable tickets at least 10 minutes before departure to earn a credit towards a future flight. This credit, known as Travel Funds, is good for upcoming reservations with Southwest during a predetermined duration. Southwest also has ticket choices like Business Select, which come with certain refundable perks.

Southwest Airlines cancellation fees

There are no change or cancellation fees with Southwest Airlines. Tickets that are modified or canceled before the scheduled departure time are subject to this regulation. Suppose you do so more than ten minutes before the scheduled departure of your flight. After that, you can modify or cancel your ticket without incurring fees. If you wish to modify or cancel your ticket less than 10 minutes before the departure of your flight, you must talk with a customer support agent.

How to Get a Refund from Southwest Airlines

There are two ways by which you can get a refund from Southwest Airlines. Please read the points mentioned below for more information:

i.Offline method

You can get in touch with Southwest Airlines' Customer Relations department offline at 1-800-I-FLY-SWA (1-800-435-9792) /+1-888-660-0563, or you can go to a ticket counter or Customer Service desk at the airport. Describe your refund request in full and include all necessary ticket information. Have the necessary supporting evidence on hand if you're asking for a refund because of a particular situation, such as a medical emergency. You will get instructions from a Southwest agent as you go. Refunds for refundable tickets can be made to the original payment method. However, refunds for nonrefundable tickets often result in Travel Funds for future usage.

ii. Online method

You can cancel your flight if it qualifies for a full refund by going to the Manage Reservations section of Southwest's website or mobile app. After that, select the "Cancel your flight" button.

  • You can cancel your flight if it qualifies for a full refund by going to the Manage Reservations section of Southwest's website or mobile app. After that, select the "Cancel your flight" button.
  • Enter your confirmation number and complete name. You will be given the option to choose whether you want your money returned as travel funds or to the original payment method when you cancel.
  • You will receive the points back into your Rapid Rewards account if you paid using Southwest points. 
  • The same procedures apply if you booked a nonrefundable flight. However, the only choice you'll have is to obtain travel money.

Southwest Airlines Customer Support Number for Cancellation and Refund Policy

You can call Southwest Airlines' Customer Support at 1-800-I-FLY-SWA (1-800-435-9792)/+1-888-660-0563 with any questions regarding their cancellation and refund policies. If you have any issues about canceling a reservation, being eligible for a refund, or the refund procedure, call this number. Make sure you read Southwest Airlines Refund Policy before you opt for the refund.

Can I get a refund if I cancel my flight?

If you cancel your flight within 24 hours of booking, certain airlines will refund you. It is governed by the cancellation policy of the airline as well as the type of ticket purchased. Some airlines offer refunds for cancellations within a certain time frame, while others may only offer credits or vouchers for future flights. If you need additional assistance, please call the airline's customer service at the numbers mentioned below, and they will do their best to help you and provide you with the best options. 

How do I get a refund from Southwest?

To discover the process of obtaining a refund from Southwest Airlines, kindly follow these steps:

  1. Firstly, navigate to the authorized website of Southwest Airlines.
  2. Then, select the "Chаnge/ Cancel" option. 
  3. Fill in the blanks with the following information: Number of Confirmation, First and Last Name
  4. Select the "Cancel Flight" option and press the "Search" button. 
  5. The following page will reveal all the information about your Southwest flight tickets. 
  6. Locate and select the 'Refund' option. 
  7. Fill out the "Southwest Refund Request Form" to begin the refund process. 

Does Southwest have a cancellation policy?

Yes, the airlines provide cancellation policies for their customers. Make sure you reаd the policy before you plan to cancel your flight with Southwest Airlines. Follow the points given below to know the cancellation policy of the airlines:

  1. There will be no cancellation or change fees charged by the airline. 
  2. Southwest allows passengers to cancel a trip online or in person. 
  3. The airline offers both refundable and nonrefundable tickets. Although a traveler may cancel both tickets for free, only one is eligible for reimbursements. At the same time, the other will only allow the leftover travel funds for future use because it is reusable and not refundable. 
  4. When a traveler obtains a flight credit, he may log into his Rapid Rewards account to view and manage the credits, which he can apply to additional tickets. 
  5. You are not permitted to request a refund for such credits. 
  6. However, you will instantly receive a refund when you cancel a refundable flight. 
  7. The termination policy enables customers to annul their flights within 10 minutes prior to the planned departure time. It is crucial to observe that only flights that have been directly acquired from the airline can be invalidated by the customer.
  8. The airline also provides a risk-free period of 24 hours. Regardless of ticket type, one can cancel a ticket and receive a full refund. As a result, if you cancel the nonrefundable trip during this period, you will be refunded. However, the booking and departure must be separated by seven days. 

Does Southwest have to refund me if they cancel my flight?

Yes, the airlines will provide a full refund if they cancel the flight due to any circumstances. The airlines generally provide vouchers for their customers as compensation. If you discover yourself in need of help concerning your airline affairs, you have the choice to go to their ticket booth and ask about rescheduling your flight or acquiring a complete reimbursement. Alternatively, you can contact the airline's customer service utilizing the contact information given above.


Please read all the terms and conditions provided by the airlines on their official website. If you need help related to Southwest Airlines Refund Policy or any other help related to the airline, then you can contact the airline's customer support at the information above. 

Also ReadSouthwest Airlines Flight Change Policy

Thank you

Have a safe flight  


Frequently Asked Questions

Ans. Visit Southwest's website, go to "Manage Reservations," cancel your booking for a refund if eligible based on your fare type.

Ans. Contact customer service with proper documentation for exceptions like medical emergencies; policies may vary.

Ans. Generally, no refunds for no-shows; rebooking or using the ticket value as travel credit might be options.

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