Canceling a flight can be stressful, but knowing the Delta Airlines refund policy can help you navigate the process smoothly.
In this guide, we’ll explain Delta Airlines' refund rules and how to request a refund. We'll also highlight key factors determining eligibility. Here’s everything you need to know about getting a refund from Delta Airlines.
What is Delta Airlines Flight Refund Policy?
Delta Airlines offers different refund options based on the ticket type, cancellation timing, and specific circumstances. While refundable tickets can be fully refunded, non-refundable fares may qualify for credits or exceptions under certain conditions. Here's a closer look at the key aspects of their refund policy:
Key Aspects of Delta Flight Refund Policy:
- Refundable Tickets:
Full refund upon cancellation. Request online or via customer service.
- Non-Refundable Tickets:
There is no cash refund, but you may receive an eCredit for future travel.
- 24-Hour Risk-Free Cancellation:
Cancel within 24 hours of booking for a full refund (if booked at least 7 days before departure).
- Delta-Initiated Cancellations:
Eligible for a refund or rebooking if Delta cancels or significantly changes your flight.
- Medical & Emergency Exceptions:
Refunds may be granted for medical emergencies or the death of a passenger’s family member (documentation required).
- Basic Economy Tickets:
Typically non-refundable and non-changeable, with limited exceptions.
How do I request a refund from Delta Airlines?
Requesting a refund from Delta Airlines depends on how you booked your ticket and your eligibility. You can apply online, via phone, or in person at the airport. Here’s how:
1. Requesting a Refund Online:
- Visit Delta’s Refund Request page and log in.
- Enter your ticket details and submit a refund request.
- If you are eligible, you will receive a confirmation, and the refund will be processed within a few business days.
2. Requesting a Refund via Phone:
- Call Delta’s customer service at 1-800-221-1212 (U.S.) or the regional helpline.
- Provide your ticket details and reason for cancellation.
- The agent will confirm your eligibility, process the refund, or issue an eCredit.
3. Requesting a Refund at the Airport:
- Visit a Delta Airlines ticket counter.
- Provide your booking details and ID to a Delta representative.
- The agent will check your eligibility, process your refund, or offer travel credits.
Refunds typically take 7–10 business days for credit card payments and longer for other methods.
What types of tickets are refundable and non-refundable?
Delta Airlines offers refundable and non-refundable tickets with different cancellation and refund policies. Knowing the difference can help you make informed travel decisions.
Refundable Tickets:
- Main Cabin Refundable & Higher Fares – Fully refundable; cancel anytime for a full refund.
- First Class, Delta Premium Select, and Delta One Refundable – Eligible for full refunds without fees.
- Award Tickets (Refundable) – SkyMiles award tickets booked with refundable fares qualify for mileage redeposit.
Non-Refundable Tickets:
- Main Cabin Non-Refundable & Basic Economy – No cash refunds; may receive credits if eligible.
- Discounted or Promotional Fares – Typically non-refundable; changes may incur fees.
- Award Tickets (Non-Refundable) – Miles may be forfeited unless eligible for changes or redeposit with a fee.
What is the Delta Airlines 24-hour Refund Policy?
Delta Airlines offers a 24-hour refund policy, which allows you to cancel your flight and receive a full refund if you act quickly after booking. This policy applies to most ticket types, making it an excellent option for travelers who need flexibility.
- Cancel within 24 hours of booking for a full refund.
- Must be booked at least 7 days before the scheduled departure.
- Available for all ticket types, including refundable and non-refundable.
- Request a refund online or by calling customer service.
The Bottom Line
Delta Airlines provides a clear and flexible refund policy designed to accommodate different travel needs.
Whether you have a refundable or non-refundable ticket, understanding the terms of cancellation, the 24-hour refund window, and available exceptions can help you make the most of your options.
